FAQs

What every new member should know and the most frequently asked questions.

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1. What smart wearables does INGO Health support?

Apple Health (iPhone and Apple Watch), Fitbit, Garmin, and Huawei Health compatible devices

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2. How does INGO Health track and calculate my sleep hours?

Apple Health

• You don’t need a wearable for sleep tracking, your iPhone is enough.
• Make sure to give INGO Health access to your sleep information from Apple Health if you haven’t done that already. For more info on how to do that check question 6.
• To track your sleep on iOS, make sure that you set up sleep schedules first. For more info on how to create a sleep schedule on iOS tap here.
• Sleep hours are calculated for the day you wake up on. In other terms when you sleep on a Tuesday night and wake up on a Wednesday, the time slept is calculated for Wednesday.
• Sleep hour calculation is not cumulative; INGO Health will only consider your lengthiest consecutive hours in bed. Say you slept for 6 straight hours at night, then took a nap in the afternoon; we will only regard the 6 hours of sleep and disregard the nap time.

Fitbit

• Fitbit application must be installed in order to sync your Fitbit wearable with your device.  Tap here to install it.
• Sleep activity is tracked using your Fitbit wearable only, which must be worn during sleep.
• Sleep detection can be configured to "Normal" or "Sensitive" in your Fitbit account settings.
• Sleep hours are calculated for the day you wake up on. In other terms when you sleep on a Tuesday night and wake up on a Wednesday, the time slept is calculated for Wednesday.
• Sleep hour calculation is not cumulative; INGO Health will only consider your lengthiest consecutive hours in bed. Say you slept for 6 straight hours at night, then took a nap in the afternoon; we will only regard the 6 hours of sleep and disregard the nap time.
• Make sure your sleep activity is synced with the Fitbit application before syncing with INGO Health.

Garmin

• Garmin Connect application must be installed in order to sync your Garmin wearable with your device. Tap here to install it.
• Sleep activity is tracked using your Garmin wearable only, which must be worn during sleep.
• INGO Health does not track sleep logs that were manually logged by you. It only tracks sleep activity that was automatically logged by Garmin wearables during sleep.
• Sleep hours are calculated for the day you wake up on. In other terms when you sleep on a Tuesday night and wake up on a Wednesday, the time slept is calculated for Wednesday.
• Sleep hour calculation is not cumulative; INGO Health will only consider your lengthiest consecutive hours in bed. Say you slept for 6 straight hours at night, then took a nap in the afternoon; we will only regard the 6 hours of sleep and disregard the nap time.
• Make sure your sleep activity is synced with the Garmin Connect application before syncing with INGO Health.

3. How does INGO Health track and calculate my steps?

Apple Health

• You can track your steps by holding your iPhone whenever you walk. That might be a bit inconvenient for some people and in some cases. Owning an Apple Watch will for sure get you more points as the watch will always be on your wrist during the day. Make sure to give INGO Health access to your steps information from Apple Health if you haven’t done that already. For more info on how to do that check question 1.

Fitbit

• Fitbit application must be installed in order to sync your Fitbit wearable with your device. Tap  here to install it.
• Steps are tracked using Fitbit wearables only.
• Make sure your steps activity is synced with the Fitbit application before syncing with INGO Health.

Garmin

• Garmin Connect application must be installed in order to sync your Garmin wearable with your device. Tap  here to install it.
• Steps are tracked using Garmin wearables only.
• Make sure your steps activity is synced with the Garmin application before syncing with INGO Health.

4. How does INGO Health track and calculate my calories?

Apple Health

• To track your calories you need an Apple Watch. Make sure to give INGO Health access to your calorie information from Apple Health if you haven’t done that already. For more info on how to do that check question 1.

Fitbit

• Fitbit application must be installed in order to sync your Fitbit wearable with your device.  Tap here to install it.
• Calories are tracked using Fitbit wearables only.
• INGO Health tracks activity calories only, I.e. calories burned during a fairly active or very active workout or training (Walking, running...). It does not track the total amount of burned calories calculated by Fitbit which will be displayed on your Fitbit wearable
• Make sure your calorie activity is synced with the Fitbit application before syncing with INGO Health.

Garmin

• Garmin Connect application must be installed in order to sync your Garmin wearable with your device. Tap here to install it.
• Calories are tracked using Garmin wearables only.
• Make sure your calorie activity is synced with the Garmin application before syncing with INGO Health.

5. How does INGO Health track and calculate my training time?

Apple Health

• To track your training time you need an Apple Watch.
• Make sure to give INGO Health access to your Exercise time information from Apple Health if you haven’t done that already. For more info on how to do that check question 6.
• “Every full minute of movement that equals or exceeds the intensity of a brisk walk counts toward your daily Exercise and Move goals. For wheelchair users, this is measured in brisk pushes. Any activity below this level counts only toward your daily Move goal. To make sure that you earn Exercise credit during walks, allow the arm with your Apple Watch to swing naturally. For example, while walking your pet, let the arm with your watch swing freely while the other holds the leash. If you need both hands while walking, for example to push a stroller, you can still earn Exercise credit with the Workout. Open the app on your Apple Watch and tap Outdoor Walk. The Activity app relies on arm motion and an accelerometer to track movement, but the Workout app can use the accelerometer, the heart rate sensor, and GPS.” - Apple.

Fitbit

• Fitbit application must be installed in order to sync your Fitbit wearable with your device. Tap here to install it.
• Training activity is tracked using Fitbit wearables only.
• Training activity is auto recognized by your Fitbit wearable as an exercise and will be logged after a certain amount of threshold in minutes which can be configured by the Fitbit application. For example, the "Run" exercise can be set to be auto recognized for runs longer than 20 minutes. Any running activity less than the configured amount will not be logged by Fitbit and thus will not be synced with INGO Health. Moreover, the auto recognize option can be completely turned off for specific exercises if you do not wish Fitbit or INGO Health to track them.
• INGO Health tracks the time during which your training activity is considered fairly active or very active, i.e. any activity that has been logged by your Fitbit application was an actual training activity.
• Make sure your training activity is synced with the Fitbit application before syncing with INGO Health.

Garmin

• Garmin Connect application must be installed in order to sync your Garmin wearable with your device. Tap here to install it.
• Training activity is tracked using Garmin wearables only.
• Some training activity (ex: Walk, Run) is auto tracked by your Garmin wearable as an exercise and will be logged after a certain amount of threshold in minutes which can be configured by the Garmin application. For example, the "Run" exercise can be set to be auto recognized for runs longer than 20 minutes. Any running activity less than the configured amount will not be logged by Garmin and thus will not be synced with INGO Health. Moreover, the auto recognize option can be completely turned off for specific exercises if you do not wish Garmin or INGO Health to track them.
• Make sure your training activity is synced with the Garmin application before syncing with INGO Health.

6. How do I change INGO's access permissions to my Health Data?

Apple Health

• Open Health app, and tap on your profile picture.
• Scroll down to Privacy, and tap on Apps.
• Tap on 'Ingo'.
• Turn on or off data reading as you want.

Fitbit

• You can enable or disable reading Fitbit's health data directly from Ingo
• Open the INGO Health app, tap on your profile picture, tap on the Settings icon (⚙), then tap 'Your Health Tracker'.
• Turn on or off Health Tracking.

If you wish to remove INGO's access permissions to Fitbit altogether:

• Log in to your Fitbit account from your browser.
• Go to your Fitbit wearable settings > Applications.
• Revoke INGO's access.

Garmin

• You can enable or disable reading Garmin's health data directly from Ingo
• Open INGO Health app, tap on your profile picture, tap on the Settings icon  (⚙), then tap 'Your Health Tracker'.
• Turn on or off Health Tracking.

If you wish to completely remove INGO's access permissions to Garmin:

• Log in on your Garmin Connect app.
• Choose Settings from the menu, then tap on 'Connected Apps'.
• Tap on 'INGO Health', then tap 'Disconnect'.

7. How does INGO Health track and calculate my water intake?

• An INGO Health-approved Smart Water Bottle is needed to connect seamlessly with the app.
• Open the INGO Health app, tap on your profile picture, tap on the Settings icon (⚙), then tap ‘Pair a Smart Water Bottle’.
• Follow the instructions on the screen to pair the bottle once for all.

8. Why do I see less performance indicators on my Dashboard than the rest of my friends?

• INGO Health can track up to 5 performance indicators (KPIs): Calories, Training, Sleep, Steps, and Water.

If you see less or more performance indicators on your dashboard, it could be for one of the following reasons:

• Your administrators can set up different programs for different groups of people. Double-check with your company if the performance indicators that are showing on your Dashboard are accurate.
• You might have indicated that you have turned off tracking for practices that can affect certain health conditions.

9. Why are my daily targets and points different from the rest of my friends’?

• Different Targets: The daily targets used in each goal are calculated based on your age, gender, and body mass index (BMI); therefore, almost each individual will have a different target in each of the 5 performance indicators that INGO Health can measure.
• Different Points: Your administrators can set up different programs for different groups of people. Points you receive for reaching a goal are decided by your insurance company.

10. What’s the difference between targets and goals? What are daily and weekly goals?

• Targets are calculated based on who you are, but goals are configured by your insurance company.
• You company may decide to make your daily target a daily goal or a weekly goal. Example: Say your daily target in calories is 860 kcal. Your company might decide to reward you points every day you burn at least 860 kcal (daily goal), or for reaching this target a minimum of 3 times per week (weekly goal).
• In other terms you can consider that daily goals are easier to achieve than weekly goals.

11. Why did my targets change?

Targets may change when you edit your height or weight, because targets are calculated using your body mass index (BMI).

12. Why did my goals and points change?

Your company can choose to change the goals for the group that you belong to at any time. The group you belong to is usually a combination of your policy and policy plan.

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Have other questions or requests? Please email us at support@ingo.health.